Support
Need help with Nyze?
Email [email protected] and a person answers. We reply within 2 business days, in English or Portuguese.
Get in touch.
For questions, problems, suggestions, or refund requests, email [email protected]. A person reads that inbox, not a bot.
For privacy matters — data access, correction, or deletion — use [email protected]. Regional requests (GDPR, UK GDPR, CCPA, LGPD) are answered within 15 business days.
If you are reporting a problem, it helps a lot to include: your iPhone model, iOS version, Nyze version (Settings → About → Version), and what you did right before the error showed up.
You can also write from inside Nyze.
Settings → Support → Send feedback lets you write without leaving the app. The message arrives with your app version and device model attached, which usually speeds up diagnosis quite a bit. Your note content never goes with it.
The contact email field is optional — but without it we have no way to reply.
What people ask most.
How do I restore a purchase I already made?
Open Settings → Subscription and tap Restore purchases. The subscription is tied to your Apple ID, so it comes back on any iPhone signed into the same account. If it does not, email support with your Apple ID address.
How do I cancel my subscription?
Cancellation happens through Apple, not through Nyze: iPhone Settings → your name → Subscriptions → Nyze → Cancel. You keep Pro until the end of the period you already paid for, then drop to the free plan without losing any notes.
How do I request a refund?
Subscription refunds are handled by Apple at reportaproblem.apple.com. We have no access to the payment, but if something in the app prompted the request, tell us — it tells us what to fix.
Does the app work without internet?
The free plan works fully offline: writing, recording audio, manual labels, and keyword search. Pro features — automatic labels, Ask your notes, automatic reminders, conflict warnings, and insights — need a connection, because the processing happens on the server.
Where are my notes stored?
On your iPhone. Notes, audio, and attachments stay on the device, and we do not store their content on our servers. Pro features send the text needed for processing — the Privacy Policy spells out exactly what goes where.
I lost my notes when switching iPhones. Can I recover them?
Because notes live on the device, recovery depends on your iPhone backup (iCloud or computer). Restoring that backup on the new device brings the notes along. Sync across devices does not exist yet — it is on the roadmap.
How do I delete my account and my data?
Settings → Account → Delete account and all data. Deletion is irreversible and removes the data associated with you on our servers. Your notes leave with the app when you uninstall it from the device.
I found a bug. How do I report it?
Email [email protected] or use Settings → Support → Send feedback. Describe what you expected and what happened; if you can reproduce it, the exact steps help a lot.
Did not find what you needed?
Email [email protected]. Every message gets read.